FAQ
FAQ – Maisonera
Orders & Payments
Q: How can I place an order?
A: Browse our online store, select your Kill Team miniatures, terrain, or accessories, and complete checkout securely via Shopify.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, Apple Pay, and other secure options at checkout.
Shipping
Q: Do you ship internationally?
A: Currently, we only ship within the United Kingdom.
Q: How long does delivery take?
A: Standard delivery takes 3–5 business days, while express delivery takes 1–2 business days.
Q: How much does shipping cost?
A: Standard shipping is free. Express shipping is available at checkout for an extra fee.
Q: Will I receive tracking information?
A: Yes, you’ll get a tracking link via email once your order has been dispatched.
Returns & Refunds
Q: Can I return a product if I’m not satisfied?
A: Yes! Returns are accepted within 30 days of delivery. Items must be unused and in original packaging.
Q: Is return shipping free?
A: Yes, free return shipping is available within the UK.
Q: How long does it take to get a refund?
A: Refunds are processed within 5–10 business days after we receive and approve your return.
Products
Q: Are your Kill Team products official and high-quality?
A: Yes! We carefully select miniatures, terrain, and accessories to ensure top-notch quality and authenticity.
Q: How do I care for my miniatures?
A: Each product comes with care instructions. For painting, storage, or assembly tips, contact us at maisonera@hotmail.com.
Customer Support
Q: How can I contact you?
A: Email us at maisonera@hotmail.com. We aim to reply within 24–48 hours (Mon–Fri).
Q: Where are you located?
A: Maisonera is based in the United Kingdom:
23 Saint Mary's, Yolapiki, YO30 7DD
✨ Still have questions?
Contact us anytime – we’re always happy to help you gear up for epic battles!